Printing Warranty Terms
1. 7-Day Quality Guarantee. We offer a 7-day warranty from the delivery date for any products that do not meet the agreed specifications.
2. Color Variation Disclaimer for Small Print Runs. No warranty is provided for color discrepancies in small-volume print runs (e.g., 100–2,000 boxes) under standard pricing listed on our website. Example: 1,000 soap boxes at 5 THB per piece, including free matte or gloss lamination.
3. Case-by-Case Claims for Color Issues. In the event of color variation, claims will be considered on a case-by-case basis.
- This is due to the nature of gang-run printing, where multiple customer jobs are printed together to reduce costs. Shared plates, printing processes, coating, labor, production planning, and paper allowances are all factors that can impact color consistency. While rare, such variations may occur.
If color accuracy is critical, please inform us in advance so we can provide a custom quotation.
4. Gang-Run Printing – Color Accuracy Not Guaranteed. Color consistency is not guaranteed for gang-run jobs, as this method is designed for cost savings.
- For precise color matching, dedicated print runs or special color orders are required.
- Additional charges apply: THB 2,500–5,000, depending on color specifications and quantity.
- Example: For 1,000 serum boxes with a rose gold background and additional text, an extra color charge of THB 3,000 per design per color will apply. Customers may select a Pantone color for accurate color reproduction.
5. Color Matching from Previous Jobs. To ensure the best possible color consistency, we kindly request that customers provide a sample of their previous print job so we can accurately match the colors to your specifications.
Claims Accepted
- Defects Caused by Production Errors at the Printing House
- Files submitted for production are incorrect or do not match the design confirmed by the customer.
Examples of Accepted Claims
- Printing defects such as skewed logos, missing logos, or partially missing text.
- Products rendered unusable due to production errors, such as boxes that are too large or structurally unfit to hold the product—caused by file preparation errors by the printing house.
Claims Not Accepted
- Color variation issues in gang-run printing jobs (dangerous color tones are not guaranteed under any circumstances).
- Gang-run jobs with critical color tones.
- Jobs requiring edge stamping techniques.
- Jobs with incorrect specifications confirmed by the customer.
- Minor color deviations within the same color range.
- Jobs involving structural locking mechanisms without a physical product sample provided for testing.
- Gang-run jobs with minor issues such as dust, ink smudges, or ink residue—not eligible for 100% claims.
- Foil stamping on fine or small-sized text
Examples of Claims Not Accepted
- Glue stains on boxes covering less than 10% of the surface area.
- Minor glue detachment affecting less than 10% of the box area.
- Ink or color spots on areas not related to logos or brand names.
- Box damage caused by third-party courier services (e.g., Kerry Express).
Limitations of Special Finishing Techniques
- Special Finishes Not Covered by Warranty
- Hot foil stamping along box edges (border lines).
- Avoid foil stamping on small-sized text.
- Large-area foil stamping, which may result in marks or air bubbles.
- Spot UV applied to very small areas.
- Embossing, foil stamping, or combination effects placed over fold lines.
- For window patching with plastic film, the distance from the fold line must be at least 1 cm.
- Foil Stamping Guidelines & Restrictions
- Foil Stamping Guidelines: What’s Acceptable and What’s Not
- Foil stamping is not recommended for digital printing jobs due to a high risk of misalignment.
- Avoid foil stamping on small-sized text.
- Large-area foil stamping may cause visible marks or air bubbles — it should be done before lamination.
- Additional limitations may apply according to the factory’s technical specifications.
Claim & Return Policy. Customers are responsible for the return shipping costs when returning products for inspection or rework. Royal Paper will cover the return shipping cost only upon completion of the rework.
Customers are responsible for any additional shipping charges in the event of multiple deliveries.
Colors That Cannot Be Printed in Gang-Run Jobs Examples: copper brown, muted gray-blue or green, burnt orange, aqua blue, or colors with more than three shade variations.