Ordering & Shipping

How to Order Custom Packaging

1. Inquiry & Request a Quotation

Customers can contact us through their preferred channels, such as:

We have a dedicated meeting room and are ready to assist you with your project in person.

Please provide the following details:

1. Type of packaging needed and its intended use
2. Specify the exact dimensions
3. Provide the required specifications
4. Desired production quantity
5. Do you have a design file?
   • If you have a design file (AI, PSD, PDF, etc.), please send it for verification to ensure accuracy and speed up the process. See "How to Prepare Files for Printing."
   • If you don’t have a design file, you can use our design services. See "Check Graphic Design Pricing."
6. Specify any additional features and areas where they should be applied.
7. If you have a sample product, please send it to the printing facility.

Note : For order placement, please provide your full name, address, and 13-digit ID number as per the current invoicing regulations. We apologize for any inconvenience.

Our team will evaluate the pricing and send a quotation for your review.

2. Design Approval & Deposit Payment

• Before production begins, our team will provide a Digital Mockup or Proof for customer review to ensure accuracy. (This can be sent as an online image or a physical sample upon request with additional charges).
• Once the customer approves the mockup, a deposit payment is required to initiate production.
• Production lead times vary depending on the type of packaging. For example: – Packaging boxes: 5–7 business days – Paper shopping bags: 15–20 business days (Production time is counted from the date of design approval and deposit payment.) We recommend checking with our sales team in advance to confirm the accurate lead time for each product type.

Note: For returning customers with unchanged product specifications and shipping details, production can proceed without additional confirmation.

3. Production Process Begins

• Our team proceeds with production based on the approved design.
• The printing process includes: Printing → Special Techniques → Coating → Die-Cutting → Gluing.
• A quality control (QC) inspection is conducted before delivery.

4. Final Payment & Delivery

1. Customers complete the remaining payment as per the agreed terms.
   • Payment should be transferred with a proof of transaction (slip) for order processing and shipment.
2. The company proceeds with the delivery as follows: depending on the delivery location.
   • – Free delivery is available for orders of 15,000 THB or more, using our in-house delivery service within Bangkok and the Metropolitan Area, during business hours: Monday–Saturday, 08:30 – 17:30.
   • – For upcountry deliveries, we use trusted courier services such as Flash, Kerry, Lalamove, Thai Post, Grab, or our own delivery vehicles, depending on availability and destination.
   • - All completed orders will be dispatched on the next working day after production is completed.

*Orders are shipped daily, except on Sundays and public holidays.
**Tracking numbers will be provided via Line or Email.